Return & Refund Policy
Last updated: [17/09/2026]
At Zaydan Official, customer satisfaction is important to us. Please review our return and refund conditions below, which are aligned with applicable Saudi consumer protection regulations.
Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
- The item is unused, unworn, and in its original packaging
- You provide proof of purchase (order number or receipt)
Non-Returnable Items
- Items marked as final sale
- Personal care or hygiene-related products (if applicable)
- Products damaged due to customer misuse
How to Request a Return
Contact us at [your email/WhatsApp] with your order number and reason for return. Our team will guide you through the next steps.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost to you.
Refund Process
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed within 7–14 business days to your original payment method (or as store credit, if agreed).
Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Order Cancellations
Orders may be cancelled within 24 hours of placement, provided they have not yet been shipped. Contact us immediately to request a cancellation.